Microsoft Surface Reseller Program

Voucher Incentive and Holiday Incentive Terms and Conditions

Promotion Period: 28 July 2026 to 31 December 2026

1. Introduction and the Promoter

1.1      These terms and conditions (“Terms”) govern participation in the Voucher Incentive and the Holiday Incentive (together the “Promotion”) run under the Microsoft Surface Reseller Program by Core Computer Business (Pty) Ltd. (Registration No. 1991/005727/07), a company incorporated in the Republic of South Africa with its principal place of business at Microsoft Surface Reseller Programme (the “Promoter”).

1.2      The Promotion is not sponsored, endorsed, administered by or associated with Microsoft Corporation or its affiliates, save to the extent expressly stated in writing by Microsoft.

1.3      By purchasing Qualifying Devices during the Promotion Period, submitting a claim, or otherwise participating in the Promotion, a Participant accepts and agrees to be bound by these Terms. If a Participant does not agree to these Terms, the Participant must not take part in the Promotion.

1.4      These Terms are drafted to comply with the Consumer Protection Act 68 of 2008 (“CPA”), including section 34 (promotional offers) and section 36 read with regulation 11 of the CPA Regulations (promotional competitions) , to the extent applicable to each incentive, and with the Protection of Personal Information Act 4 of 2013 (“POPIA”). Nothing in these Terms is intended to exclude, limit or override any right which a Participant enjoys in terms of the CPA or any other law to the extent that such right cannot lawfully be excluded, limited or overridden.

2. Definitions

2.1      “Holiday Incentive” means the sales performance competition described in clause 7, in terms of which the eligible Participant with the highest sales performance during the Promotion Period wins the Prize.

2.2      “Participant” means an eligible reseller (and, where clause 4.3 applies, its nominated representative) that participates in the Promotion.

2.3      “Prize” means the holiday for two persons described in clause 8.

2.4      “Promotion Period” means the period from 00:00 on 28 July 2026 to 23:59 on 31 December 2026 (South African Standard Time), both dates inclusive.

2.5      “Qualifying Devices” means the Microsoft Surface devices listed as qualifying products on the Promoter’s current published price list as at the date of purchase, purchased new from the Promoter at the Promoter’s ordinary published prices, and paid for in full.

2.6      “Voucher” means a voucher issued under the Voucher Incentive as described in clauses 5 and 6.

2.7      “Voucher Incentive” means the incentive described in clause 5.

3. Promotion Period

3.1      The Promotion runs for the duration of the Promotion Period only. Purchases invoiced and claims submitted outside the Promotion Period do not qualify, save that claims in respect of purchases made during the Promotion Period may be submitted until 23:59 on 31 January 2027, after which no further claims will be accepted.

4. Eligibility

4.1      Participation is open only to resellers that: (a) are registered and trading in the Republic of South Africa; (b) are active, credit-approved account holders of the Promoter and enrolled in the Microsoft Surface Reseller Program as at the date of the relevant purchase; (c) are not in breach of their trading terms with the Promoter and are not in arrears beyond agreed payment terms; and (d) in the case of natural persons, are 18 years of age or older.

4.2      The following persons may not participate and are not eligible for any Voucher or Prize: (a) directors, members, partners, employees and agents of the Promoter, of the Promoter’s advertising and promotion agencies, and of any supplier of goods or services in connection with the Promotion; (b) the spouses, life partners, parents, children and siblings of the persons in (a); and (c) any person who is a “winner” under clause 10.6 persons disqualified for fraud or abuse in prior promotions run by the Promoter.

4.3      Where the Participant is a juristic person, Vouchers and the Prize will be awarded to, and in the name of, the juristic person, unless the juristic person directs the Promoter in writing, through a duly authorised signatory, to award the Voucher or Prize to a named employee or representative. The Participant warrants that any such direction is authorised, complies with the Participant’s own internal gift and incentive policies and with any applicable anti-bribery and procurement rules binding on the Participant, and the Participant indemnifies the Promoter against any claim arising from such direction. Government entities, state-owned entities and their employees may not receive Vouchers or Prizes in their personal capacity.

4.4      The Promoter may require reasonable proof of eligibility (including proof of identity, authority, registration and enrolment) before issuing any Voucher or awarding the Prize and may withhold the Voucher or Prize until such proof is provided.

5. The Voucher Incentive

5.1      A Participant that purchases five (5) Qualifying Devices during the Promotion Period will receive one (1) voucher to the value of R500.00.

5.2      A Participant that thereafter purchases a further ten (10) Qualifying Devices during the Promotion Period (that is, over and above the five (5) devices referred to in clause 5.1) will receive one (1) voucher to the value of R1,500.00.

5.3      Device counts are calculated per Participant account, on the basis of Qualifying Devices invoiced and paid in full during the Promotion Period, and are not transferable or aggregable across separate accounts, branches or legal entities without the Promoter’s prior written consent.

5.4      Claims must be submitted in the manner notified by the Promoter [insert claim mechanism: e.g. via the Surface Reseller Program portal, together with invoice numbers], and are subject to verification against the Promoter’s sales records, which will prevail in the event of a discrepancy absent manifest error.

5.5      Verified Vouchers will be issued within [30 (thirty)] days of verification of a valid claim.

6. Voucher Terms

6.1      Vouchers will be issued as a Mastercard endorsed voucher. The choice of voucher brand is subject to availability; where a requested voucher brand is unavailable, the Promoter will issue an alternative voucher of at least equal face value.

6.2      Vouchers are valid for three (3) years from the date of issue, whereafter they expire and any unused value is forfeited. [Three years is the safe validity period having regard to section 63 of the CPA; do not reduce this without specific advice.]

6.3      Vouchers are not transferable, are not redeemable for cash, may not be resold, and are subject to the standard terms of the issuing voucher provider. The Promoter is not the issuer of third-party vouchers and, to the extent permitted by law, is not responsible for the acts or omissions of the voucher issuer after valid delivery of the Voucher.

6.4      Risk in a Voucher passes on delivery to the email address or physical address nominated by the Participant. The Participant is responsible for providing accurate delivery details. Lost, stolen or fraudulently redeemed Vouchers will not be replaced unless the loss results from the Promoter’s own error.

7. The Holiday INCENTIVE (SALES PERFORMANCE COMPETITION)

7.1      The Holiday Incentive is a sales performance competition in which the winner is determined on the objective criterion of sales performance and not by lot or chance. It accordingly falls outside the definition of a “promotional competition” in Section 36(1) of the CPA and outside the Lotteries Act 57 of 1997. The Promoter will nevertheless, as a matter of good practice, apply the record-keeping and independent-oversight standards of Regulation 11 of the CPA Regulations as set out in this clause 7.

7.2      Qualification and winner:   each Participant that purchases a minimum of eighty (80) Qualifying Devices during the Promotion Period qualifies for the Holiday Incentive. The Prize will be awarded to the qualifying Participant with the highest number of Qualifying Devices purchased during the Promotion Period, determined in accordance with clause 7.4. No entry fee is payable and no payment or consideration is required to qualify for, or to receive, the Prize beyond the purchase of Qualifying Devices at the Promoter’s ordinary price.

7.3      The competition closes at 23:59 on 31 December 2026.  The winner will be determined and verified on or before 29 January 2027].

7.4      The winner will be the qualifying Participant with the highest number of Qualifying Devices invoiced and paid in full during the Promotion Period. In the event of a tie, the tied Participant that reached the winning total first (determined by the date and time of the invoice for its final Qualifying Device) will be the winner. The determination will be made from the Promoter’s sales records and will be verified and overseen by an independent registered auditor, accountant, attorney or advocate, consistent with the standard set by regulation 11(5) of the CPA Regulations.

7.5      The Promoter will retain, for a period of not less than three (3) years, full records of the competition, including these Terms, the qualifying purchase records relied on, the basis on which the winner was determined, the independent oversight confirmation, the winner’s details and proof of delivery of the Prize, and a summary describing the steps taken to give effect to regulation 11, which records will be made available to the National Consumer Commission on request.

7.6      There is one (1) Prize. The result of the determination is final and, save as required by law, no correspondence will be entered into.

7.7      The winner will be notified within [7 (seven)] days of the determination by [telephone and email] using the contact details on the Promoter’s records. The results will thereafter be made known by the campaign mailer, subject to the winner’s rights under clause 13.

7.8      If the winner cannot be reached after reasonable attempts over a period of [14 (fourteen)] days, or declines the Prize, or is found to be ineligible or disqualified, the Prize will be awarded to the qualifying Participant with the next highest number of Qualifying Devices, determined and verified in the same manner. A winner is entitled to decline the Prize, in which event the winner forfeits the Prize and no substitute benefit, cash or otherwise, is payable.

7.9      No person will be informed that he, she or it has won a prize where no prize has in fact been won, and receipt of the Prize will not be made subject to any condition other than those set out in these Terms and permitted by section 36 of the CPA.

8. The Prize and Travel Terms

8.1      The Prize is a holiday for two (2) persons to one of Ibiza (Spain), Mauritius or the Maldives, comprising: return economy-class flights from Johannesburg or Cape Town, accommodation, and airport transfers], to a maximum total value of R100,000.00 (one hundred thousand Rand).

8.2      The destination is subject to availability at the time of booking. If none of the stated destinations is available for the winner’s reasonable preferred travel dates within the validity period, the Promoter will provide a substitute holiday or benefit of equal or greater value. “Subject to availability” does not entitle the Promoter to provide a prize of lesser value.

8.3      The Prize must be booked within [6 (six)] months of notification and travel must be completed within [12 (twelve)] months of notification, failing which the Prize is forfeited. Travel is subject to blackout periods over [peak/holiday dates to be specified] and to the booking terms of the airlines, hotels and travel providers concerned.

8.4      The Prize excludes, and the winner and travel companion are responsible for: passports, visas, travel and medical insurance, vaccinations and health requirements, meals and beverages not expressly included, spending money, gratuities, excursions, and all other costs not expressly stated to form part of the Prize. These exclusions are disclosed here so that the winner can make an informed decision whether to accept the Prize; the Promoter does not charge the winner any consideration for the Prize itself.

8.5      The winner and travel companion must each hold a passport valid for at least six (6) months beyond the return date, must qualify for and obtain any required visas, and must comply with all immigration, health and safety requirements of the destination and of any transit country. The Promoter is not responsible for refusal of a visa, denied boarding or denied entry.

8.6      Both travellers must travel together on the same itinerary. If the winner’s companion is a minor, the minor must be accompanied by, and travel with the consent of, his or her parent or legal guardian, and all documentary requirements for travelling minors must be met.

8.7      The Prize is not transferable, may not be sold or auctioned, and has no cash alternative or cash refund for unused elements. Any element of the Prize not utilised is forfeited.

8.8      The winner and travel companion will be required, before booking, to sign the Promoter’s prize acceptance form and a reasonable indemnity in respect of travel risks, consistent with clause 14 and with the CPA, and to provide the personal information reasonably required to make the bookings.

8.9      Flights, accommodation and other travel services are supplied by third-party providers under their own terms. To the extent permitted by law, the Promoter is not liable for delays, cancellations, overbooking, industrial action, adverse weather, epidemic or pandemic restrictions, or other acts or omissions of such providers or events beyond the Promoter’s reasonable control; where such an event prevents the holiday from proceeding, the Promoter will use reasonable endeavours to re-book or to provide a substitute benefit of equal value, which will be the winner’s sole remedy in that event.

9. Reward Fulfilment — General

9.1      The Promoter will fulfil Vouchers and the Prize only to Participants that remain eligible, in good standing and not in breach of these Terms or their trading terms with the Promoter at the date of fulfilment.

9.2      The Promoter may set off against, or withhold, any Voucher owing to a Participant to the extent of any amount due and payable by the Participant to the Promoter that is in arrears.

10. Verification, Audit, Fraud Prevention and Disqualification

10.1    The Promoter may verify any claim, entry, purchase or eligibility criterion, and may audit a Participant’s relevant purchase and stock records on reasonable notice during business hours, limited to records reasonably required to verify participation in the Promotion.

10.2    The Promoter’s books and records of invoiced and paid Qualifying Devices will, absent manifest error, be decisive of device counts and entries.

10.3    Prohibited conduct includes: (a) channel stuffing, round-tripping or purchases made with the intention of return or resale outside authorised channels solely to inflate device counts; (b) splitting or aggregating orders across accounts to manipulate thresholds; (c) submitting false, altered or duplicate invoices or claims; (d) any misrepresentation of eligibility; and (e) any conduct that in the Promoter’s reasonable opinion constitutes fraud, dishonesty or abuse of the Promotion.

10.4    Where a Participant engages in prohibited conduct, the Promoter may, acting reasonably and after affording the Participant an opportunity to respond: (a) disqualify the Participant and its entries; (b) withhold or cancel Vouchers and the Prize; (c) recover the value of Vouchers or Prizes already delivered as a debt; and (d) exercise any other rights available to it in law, including under the Participant’s reseller agreement.

10.5    Devices returned, cancelled or credited after a Voucher has been issued or an entry recorded will be deducted from the Participant’s device count. Where this reduces the count below a threshold already rewarded, the Promoter may cancel the unredeemed Voucher or recover its face value, and the related entries fall away.

10.6    A Participant disqualified for fraud or abuse may be excluded from future promotions run by the Promoter.

11. Personal Information (POPIA)

11.1    The Promoter will process the personal information of Participants, their nominated representatives, winners and travel companions (including names, identity or passport numbers, contact details and, for the winner, travel-related information) for the purposes of administering the Promotion, verifying eligibility, issuing Vouchers, conducting the draw, awarding and fulfilling the Prize, complying with regulation 11 record-keeping obligations, and preventing fraud.

11.2    Processing is conducted in accordance with POPIA and the Promoter’s privacy policy available at https://core.co.za/policies/privacy-policy. Personal information will be shared with service providers (including voucher issuers, travel agents, airlines and accommodation providers) only to the extent necessary for these purposes, under appropriate operator arrangements, and will be transferred outside South Africa only as permitted by section 72 of POPIA (transfers to travel providers in the destination country being necessary for the performance of the Prize).

11.3    Personal information will be retained only for as long as required for the above purposes and for the retention periods required by regulation 11 of the CPA Regulations and other applicable law, whereafter it will be deleted or de-identified.

11.4    Participants may only be sent direct marketing in accordance with section 69 of POPIA. [If the campaign mailers are sent to existing customers in respect of similar goods, ensure the section 69(3) requirements — opt-out at collection and in each communication — are met; obtain consent for any wider marketing use.]

11.5    Data subjects have the rights of access, correction and deletion conferred by POPIA and may lodge complaints with the Information Regulator. Queries may be directed to the Promoter’s Information Officer at Surface@Core.co.za

12. Publicity

12.1    The Promoter may invite (but may not require) the winner to participate in publicity, including the use of the winner’s name, image and statements in the Promoter’s marketing material. The winner is entitled to decline any such participation without affecting entitlement to the Prize, and any participation will occur only with the winner’s prior express, informed consent, which may be withdrawn on reasonable notice in respect of future use.

13. Limitation of Liability and Indemnity

13.1    ATTENTION — THIS CLAUSE LIMITS THE PROMOTER’S LIABILITY AND PLACES RISK ON PARTICIPANTS. PLEASE READ IT CAREFULLY. This notice is given pursuant to section 49 of the CPA.

13.2    To the maximum extent permitted by law, the Promoter, its holding, subsidiary and affiliated companies, and their respective directors, employees and agents, will not be liable for any loss, damage, injury, cost or expense of any nature, whether direct, indirect, consequential or otherwise, arising from or in connection with the Promotion, participation or inability to participate, any Voucher, or the Prize (including the holiday itself and all travel undertaken), except to the extent that such loss or damage results from the gross negligence or wilful misconduct of the Promoter or its employees, or to the extent that liability cannot lawfully be excluded (including liability under section 61 of the CPA where applicable).

13.3    Without limiting clause 13.2, the Promoter is not liable for: lost, delayed, corrupted or misdirected claims or entries; technical, network or portal failures; errors in third-party price lists; or the acts or omissions of voucher issuers and travel providers, save where caused by the Promoter’s own gross negligence.

13.4    The winner and travel companion accept the Prize, and undertake all travel comprising the Prize, at their own risk, subject to clause 13.2. Each Participant indemnifies the Promoter against claims by third parties (including a Participant’s employees or representatives) arising from the Participant’s breach of these Terms, from any direction given under clause 4.3, or from the Participant’s fraud or misconduct.

13.5    Nothing in these Terms limits or excludes any liability, or any consumer right, that cannot be limited or excluded under the CPA or any other law, and no provision of these Terms requires any person to assume risk or liability of a kind prohibited by section 51 of the CPA.

14. Amendment, Suspension and Termination

14.1    The Promoter may amend these Terms, or suspend or terminate the Promotion, where reasonably necessary for legal, regulatory, security or bona fide commercial reasons, by publishing the amended Terms on the Surface Reseller Program website and giving Participants reasonable notice through the campaign communication channels.

14.2    No amendment, suspension or termination will deprive a Participant of a Voucher already earned, or of an entry already validly obtained, before the effective date of the change, and any termination of the Holiday Incentive after entries have been received will be effected in a manner compliant with section 36 of the CPA [in practice: the draw should still be held among entries received, unless the competition is cancelled for reasons of impossibility or legal compliance].

15. Tax

15.1    Any tax consequences of receiving a Voucher or the Prize are for the account of the recipient. Participants (and any employees or representatives nominated under clause 4.3) are responsible for their own tax affairs, including the declaration of Vouchers and Prizes to the South African Revenue Service where required, and the Promoter may report or withhold where required by law. Participants that direct rewards to employees are responsible for any employees’ tax consequences of doing so.

16. General

16.1    These Terms, together with the Participant’s reseller/trading agreement with the Promoter, constitute the entire agreement in respect of the Promotion. In the event of conflict between these Terms and any advertising or mailer copy, these Terms prevail to the extent permitted by the CPA.

16.2    These Terms are governed by the laws of the Republic of South Africa. The Participant consents to the jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg [adapt], without prejudice to any right to approach the National Consumer Commission, the Consumer Goods and Services Ombud or any other forum available under the CPA.

16.3    If any provision of these Terms is held to be unlawful or unenforceable, it will be severed and the remaining provisions will continue in force.

16.4    No relaxation or indulgence by the Promoter constitutes a waiver of its rights.

16.5    A copy of these Terms is available free of charge on the Surface Reseller Program website at [insert URL] and on request from Surface@Core.co.za.